Ordering

Place a credit card order online using our Secure Shopping Cart. We accept Mastercard, Visa, and American Express.

Secure Shopping Guarantee

Vertigo Inc., dba Mountain Outfitters uses Authorize.net as our secure transaction processor. Our Secure Sockets Layer (SSL Secured 128 bit) uses 1024 bit encryption. This process of encryption prevents unauthorized individuals from viewing your information as it is securely transmitted over the Internet. To further protect our customers from identification theft, our shopping cart never writes your credit card number to disk or database, the card number is discarded from the computer's memory once your transaction is complete.

Return Policy

  1. Return requests are to be made within 14 days from the date of delivery, and are valid for EXCHANGE or STORE CREDIT only.
  2. All returns must be received within 7 days of return request.
  3. All merchandise must be unworn, unused and in original condition. All original tags must be attached.
  4. Mountain Outfitters has the right to refuse return of goods that do not meet Mountain Outfitters Return Policy requirements.
  5. There are no refunds and no exchanges on mounted and prepped skis, trimmed skins or fitted ski boots.
  6. All merchandise purchased "ON SALE" or purchased at a discounted price are FINAL SALE. No exchanges or refunds.
  7. Shipping and handling costs are not refundable. Customer will be responsible for all shipping & re-shipping charges for exchanges.
  8. All merchandise that is purchased at www.mtnoutfitters.com must be returned by shipment to our physical address.
  9. Email us at tele@colorado.net to receive a Return Authorization Number (RA#). You will need to complete a short form describing you reason for return. Please be aware that the issuance of a RA# does not guarantee the goods will be accepted for exchange. You will be notified of acceptance once the goods have been returned and inspected.
  10. Please print out the email containing your RA# and include that with your full name, address, phone number and email address.

  11. Merchandise must be shipped securely packaged, pre-paid, and insured, and must be received by Mountain Outfitters within seven days of receipt of RA# for domestic orders, and fourteen days for international orders. Merchandise should be sent to the following address:

    Mountain Outfitters Attn: Web Returns 112 S. Ridge St. Breckenridge, CO. 80424 *RA #



    It is our recommendation that return items are shipped via UPS, FedEx or insured parcel post. We also recommend all tracking numbers of return packages be recorded and safely stored for proof of delivery. Mountain Outfitters does not take responsibility for reimbursement or compensation in the event that any return packages are lost, stolen, or mishandled. Please also note that Mountain Outfitters cannot accept any packages that are sent (COD).

    *Please note that RA# must be legibly written on outside of package to insure proper and timely handling of return(s). Goods will not be processed/refunded without an RA#.

    An email response will be sent to you regarding the status of your return. We will process your request within five business days upon receiving the package.

    If the return is approved, a merchandise credit will be issued for the original amount that was paid and sent via email. Only the value of the merchandise and sales tax, minus any discounts, if any, will be applied. Shipping charges and import duties are not included in merchandise credits. Your credit has NO expiration date.

Shipping

You may choose from a variety of shipping options provided by UPS.

All and is based on the weight of the order and shipping method you choose shipments are insured for the value of the merchandise and require a signature from the receiving party. Shipping cost is to be paid by the purchaser.

All merchandise orders are fulfilled within 24 hours of receipt of your order. Orders received after 1:00PM MST are shipped the following day.

All orders received after 1:00 PM on Friday will be shipped the following Monday. We observe all national holidays.

Mountain Outfitters only ships to the United States of America and Canada.

Gift Returns

You may exchange any gift from Mountain Outfitters for another gift of the same value or more, provided your additional cost difference, shipping, customs, taxes and import duties.

Privacy Policy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and our etiquette about the way your information is collected and utilized. “Personal Information" is defined as data and facts about you that is collected by mtnoutfitters.com, but does not include your IP address.

This policy applies to all information collected or submitted on the Mountain Outfitters website, including all affiliated websites, including but not limited to: mtnoutfitters.com, mtnfootwear.com or randorace.com. The types of Personal Information collected on these pages are:

  • Name
  • Address
  • Email address
  • Phone number
  • Credit/Debit card information

Mountain Outfitters does not sell, rent or provide your "Personal Information" to third parties, except as described below. Personal Information is generally kept for Mountain Outfitters business purposes, which is primarily used to assist you in your current or future purchases or in analyzing sales trends.

We use your Personal Information you provide about yourself when placing an order primarily to complete that order. Personal Information from the order form is used to send orders, information about our company, and promotional material from some of our partners to our customers. Personal Information is also used to get in touch with the customer when necessary. Users may opt-out of receiving future mailings by following the directions in those mailings. Personal Information is gathered by Mountain Outfitters for the exclusive benefit of Vertigo, Inc. dba Mountain Outfitters.